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System.AgentTransfer expired action not working

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edited Nov 17, 2020 7:38AM in Digital Assistant and Mobile 4 comments

Summary

System.AgentTransfer expired action not working

Content

Hello Gurus -

 We have set the Session Expiration in the Live Agent configuration to 5 minutes and set the action expired for System.AgentConversation. 

The session expiration works but the expired action didn't triggered. Please let me know if there is wrong on how implemented it. 

Thanks a lot!

agentConversation:
    component: "System.AgentConversation"
    properties:
      agentChannel: "ServiceCloud"
      exitKeywords: "cancel,CANCEL,Cancel"
      expiryMessage: "Your Chat session has expired."
      waitMessage: "Your wait time to speak with a live chat representative is approximately ${(system.message.messagePayload.waitTime>60)?then('${(system.message.messagePayload.waitTime/60)?int} mins','${system.message.messagePayload.waitTime} seconds')}.<br/><br/>You can type \"cancel\" at any time to leave the queue."
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