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How to disable User Terminate function of ODA in live chat using "bye" exit keyword — Cloud Customer Connect
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How to disable User Terminate function of ODA in live chat using "bye" exit keyword

Accepted answer
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edited Nov 17, 2020 9:31AM in Digital Assistant and Mobile 16 comments

Summary

Disable User Terminate function of ODA in live chat using "bye" exit keyword

Content

I am trying to disable User Terminate function of ODA in live chat using "bye" exit keyword, I already removed the exitKeyword in AgentInitiation state, When I input Goodbye, good bye, exit , exit and etc. unfortunately when I input "bye" keyword the live conversation terminates. Please see attached image serves as an example.

Version

20.06

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