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Question on GOP item substitution

Accepted answer
edited Nov 19, 2020 3:04PM in Order Management 3 comments


How does GOP prioritize answer when an item is not available but has 2 available substitues ?


When an item A has 2 or more substitutes  (B, C, etc) defined by substitution rules.

Assuming both substitutes  items B & C are available in stock , How does GOP select which one to propose/schedule when ordered l item A  is not available  ?

Thanks for any hint


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