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How to extract chat conversation and pass it as a parameter in custom component for webservice post

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edited Nov 25, 2020 7:48AM in Digital Assistant and Mobile 5 comments

Summary

How to extract chat conversation and pass it as a parameter in custom component for webservice post

Content

We are currently working on an enhancement to include the chat conversation when creating service request / incident in OSvC (Oracle Service Cloud) as a chatbot conversation history. Is there a way to extract chat conversation and pass it as a parameter in custom component for webservice post?

Version

20.06

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