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HireRight - issue with integration

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edited Nov 25, 2020 9:02PM in Taleo Enterprise

Summary

Our 'integration' with HireRight is not working for about 10% of new hires, it works fine for the rest...

Content

Within our eOffer process we have a background consent page. After the candidate reads the consent and clicks "I Agree" the candidate's email is sent to HireRight. HireRight then sends an invitation directly to the candidate. For a small number of users this integration is not working. I cannot find any reason. The Step/Status the candidate is in prior to the eOffer is the same. 

I thought this was linked to the defect (REMINDERS BEING SENT AFTER THE TASKS HAVE BEEN COMPLETED(Bug ID 21641696) which we are also experiencing with some of these candidates. 

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