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Assign Checklist task to multiple eligible performers based on AOR

edited Sep 4, 2023 7:49PM in Journeys 25 comments



We have Checklist Tasks being assigned based on Area of Responsibility and there are multiple people on the same criteria of the Area of Responsibility. As per my understanding, the system will randomly assign the task to any one of the eligible persons based on AOR if the criteria are the same.

Is there a possibility to assign the task to all the eligible task performers and then anyone can act upon it?

For example:

Admin AOR: Location = Mumbai

Employee A and B are assigned Admin AOR 

Task Performer: Admin SPOC

The task is assigned to A or B randomly as per the current behavior. We would like the task to be assigned to both A and B and then either of them can act upon it. Is there any way to achieve this requirement?


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