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Creating Ticket with new user error in Internal Service request..

edited Nov 27, 2020 5:52AM in Fusion Service 6 comments

Summary

Creating Ticket with new user error..

Content

Hi,

I created a new User isr-next-gen-hd-user_ww@oracle.com from My Teams/Roles section and provided Internal Help Desk user role. 

When I login as this user and goto Help desk--My Help--Create SR--Save, I get the below error message as attached the forum. The HR record is present for this user. Please assist with the issue. 

 

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