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Attachment Size Question..

Received Response
edited Nov 27, 2020 6:13AM in Fusion Service 4 comments


Attachment Size Question..


Hi All,

While attaching a file to SR in Service or Help Desk, I get a error saying max file is 10Mb, even though the default value  the outbound Profile option Max File attach size to 100 MB and for inbound it's 15MB, but I can't sent mail to create a Sr with attachment size more than 10Mb. Is there any other settings that needs to corrected. 

our Business requirements suggests to have file sizes more than 10Mb. Please assist. 

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