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Issue on BSV of employee default account — Cloud Customer Connect
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Issue on BSV of employee default account

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edited Nov 27, 2020 1:54PM in Expenses 3 comments

Summary

Expense Reimbursement fails. Reported issue is on Validate BSV of employee default account. BSV option code I

Content

We are using third party for AP and interfacing expense through Reimbursement process as documented by Oracle. This works fine for the first countries we implemented.

On new countries we recently set up we are facing an issue. The Reimbursement process runs but no report is processed. The message returned is No eligible expense reports found to process.

Looking into the logging the error message is BSV AAAA on CCID BBBB is NOT valid for ledger id 300000136621548.

Running the Diagnostic report Expense Distribution Diagnostics we see an error in the section "Validate BSV of employee default account" as shown below

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