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Does Customer Asset get end dated for a Return Order? — Cloud Customer Connect
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Does Customer Asset get end dated for a Return Order?

Received Response
edited Dec 2, 2020 4:30AM in Maintenance 5 comments


Unable to view Customer Asset after doing an RMA



  Can anyone please advice on the below 

Scenario 1 :

1. Create a SO for serialized item

2. Asset is created for the item

3. Create an Return Order 

4. After receiving the item back into Inventory, unable to view the Asset .

Does the Asset get end dated and we cannot view it once Return is performed? Is this the expected functionality??


Scenario 2 : 

1. Create a SO for non serialized item for quantity >1

2. One Asset is created for the item ( say for Eg 4 quantities)

3. Create an Return Order for 1 quantity

4. Does the Asset get updated automatically or does it get end dated?

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