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Triggering an "on my way" message from Where's My Tech via 3rd Party Mobility

edited Dec 2, 2020 2:24PM in Field Service 5 comments

Content

I wondered if anybody had come up with a solution for triggering an "On My Way" message from Where's My Technician.

Currently, the only way i have managed to trigger this message is via a "Call Ahead" message scenario which is launched when an activity is completed, and the following activity is selected on the End Activity screen by the user. This only appears to be achievable via Oracle Mobility. Has anybody managed to trigger the "On My Way" message scenario via REST API?

I have tried triggering a Service Request via a Form, but all this does is generate the WMT link for the last message that was sent, and not for the On My Way message.

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