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Processing a Receivables Refund through AP — Cloud Customer Connect
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Processing a Receivables Refund through AP

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edited Dec 2, 2020 3:54PM in Receivables & Collections 2 comments

Summary

Looking for direction for processing a refund throught AP

Content

Hello:  We are trying to process a refund through AP.  We have a document that says you don't have to link the customer and supplier when creating a refund.  It gives the steps to go to receipts and enter the appropriate information, etc. and in the APPLY TO field to select the date and we should see "refund attribute" window to be completed.  Then after saving this info gets transmitted to AP.  We ran into the error message about the approval limits.  We have approval limits setup for managers under Credit Memo Refund, but we do not use this. 

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