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Learners not displaying on Manage Learner pages

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edited Dec 7, 2020 2:48PM in Learning 1 comment

Summary

Learners not displaying on Manage Learner pages

Content

Anyone experience an issue with Learner assignments not displaying on the Manage Learners pages (admin roster)?   The user can see and complete the course from self service,  we see the registration on reports but not on the Manage Learners pages(Learning Item or Manage Learners direct page).

We have selected the "all" status and checked the term box to include all assignments.  This is only happening to a few users...Is there a process we can run to fix this?

Unfortunately,  we are not getting anywhere with MOS.

Thanks,

Lena

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