Stop Entry returned an error for Pretax and Voluntary Deductions

Summary

Stop Entry returned an error for Pretax and Voluntary Deductions

Content

Hi,

We have a Pretax and Voluntary elements that are setup as Recurring and at the Payroll Relationship level with multiple entries are NOT allowed.

However, once the payroll processed and the Stop Entry rule is satisfied it returned an error " The payroll process was unable to locate and stop a recurring entry for element ****". I've also validated that there were no multiple entries for the same element.

Any ideas regarding the issue? 

Thanks!