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Issue Credit Card Refund Option is grayed out

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edited Dec 7, 2020 1:17PM in Receivables & Collections 1 comment

Summary

Issue Credit Card Refund Option is grayed out

Content

Hi,

We are trying to process the credit card refund.

Once we unapplied the initial transaction and trying to process the credit card refund using Actions -> More -> Issue Credit Card Refund. But the option is grayed out, can anyone tell us when this option is enabled.

Regards,

Surya

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