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Applying ODA Best Practice to the HCM Skills

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edited Dec 9, 2020 9:39PM in Digital Assistant 1 comment


Lessons learned from 12 months of hands-on experience in HCM Skill implementation projects


As a former VP of Development in Oracle I was the architect of the HCM Digital Assistant Early Adopter Program, and ran that program from its launch until October of this year.

In that capacity I had the privilege of working with every customer globally who embarked on implementing the HCM Assistant in its first year following release.

In the attached slide deck I highlight a few of the hard-won learnings from those many projects, and summarise how well-established ODA best practices can be applied to the HCM Skills to greatly improve the conversational experience of your HCM Assistant users.

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