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Integrating 'ServiceNow' using OIC

edited Dec 11, 2020 2:33PM in Idea Lab – Integration Cloud 2 comments

Organization Name

DHL Supply Chain

Description

Hi All,

We are trying to link our current IT case management system with Oracle Integration Cloud (OIC). Today we have 2 different ticketing tools supporting our Oracle cloud journey. (Service now and Oracle Service Cloud). 

The idea is that having a ServiceNow adapter would support us with aligning/maintenance of open service  desk tickets. 

Having looked, at the recipes , I cannot locate a official adapter available for connecting to 'ServiceNow' ?

Would be interested to hear of any recommendations on how we can support this integration requirement, perhaps either REST Services or some other format which OIC can invoke. 

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