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OCI- Approved sender notfication email is not sent

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edited Dec 21, 2020 9:24AM in Oracle Cloud Infrastructure - General 2 comments

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Customer is trying to send E-Mails from our Fusion Apps product in this OCI pod (EPPH) and usually when they set a new From address/Sender, E-Mail request for setting a new sender is sent and on clicking this link, further E-Mails have this new E-mail as the sender .

In test pod(EPPH-TEST), this worked fine but in production pod, same address doesn't get any notification and sender address is not replaced with [email protected]

Any idea how this can be resolved ? Customer doesn't seem to have access to this UI to set approved senders-

https://docs.cloud.oracle.com/en-us/iaas/Content/Email/Tasks/managingapprovedsenders.htm

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