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NINO Verification request returns gender error
Summary
A system error ORA-20001: Formula HRX_GB_RTI_NVREQ_EE_INFO_FF line 206 user-defined function error The UK RTI NVREQ Person Information record isn't extracted because the required GENDER data element iContent
When running the NINO Verification Request flow this month, an individual is appearing in the error report which results in us not being able to process it live with HMRC. This individual has appeared in this error report for the last 3 months. The error states the individual does not have a gender recorded on the system however they do - any advice?
Version
20D (11.13.20.10.0)0