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CDM contact merge issue - Merged contact not showing up on Accounts - contact subtab — Cloud Customer Connect
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CDM contact merge issue - Merged contact not showing up on Accounts - contact subtab

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edited Jan 12, 2021 9:02PM in Sales 2 comments

Content

Here is a scenario: 
1. I took 3 contacts with the same phone number, email and name but associated to different accounts
2. Did the merge
3. 3 contact got merged into 1.
4. When I navigate to relationships tab on the merged Contact, I see all the three accounts from the original contacts.
5. But if I drill into the accounts, this contact (from step 3) is not showing up on the contact subtab for 2 of the accounts but shows up under the Relationship tab
 
Expectation is that the survivor out of the contact merge should be visible as contact under each of the accounts that was associated to the original contacts.

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