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Differenciate the REAL DATE from the SYSTEM DATE for Order Cancellation — Cloud Customer Connect
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Differenciate the REAL DATE from the SYSTEM DATE for Order Cancellation

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edited Jan 20, 2021 5:44PM in Order Management 1 comment

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Hello,

we cancel sales order or sales order line manually or by import.

For tracking and KPI, we need to differentiate the REAL date for cancellation (DHA or DFLA REQUEST_CANCEL_DATE)

From the SYSTEM date where the cancellation actually happened (with delay for compensation of DOO process).

 

Is there a way to store and get this system date ?

 

We thought about the last_update_date at header or line level, but it can happen that this date change even after cancellation.

 

Thank you for your help,

Version

21A

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