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'Request Info' button on email notifications not displayed for HR transactions

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edited Jan 22, 2021 5:29PM in Workforce Management 2 comments

Summary

'Request Info' button on email notifications not displayed for HR transactions (like Change Salary, Change Assignment, Hire an Employee, Terminate)

Content

Approval Workflows are configured and enabled for most of the HR transactions like Change Salary, Change Assignment, Hire an Employee and Terminate.

When HR specialists initiates any of these transactions, the approval workflow is routed to the HR Manager. On the HR Manager's email notification, only Reject and Approve button is displayed, Request Info button is not displayed. 

HR Manager has to login to the application, click on the workflow from the bell icon, click on Claim button in order to Request additional info from the initiator/requestor. 

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