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in 20D rejection comment from approver is not visible to submitter — Cloud Customer Connect
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in 20D rejection comment from approver is not visible to submitter

Received Response
edited Jan 25, 2021 3:02PM in Expenses 2 comments


Hi All,

If anyone has faced an issue with rejection comment in 20D, it's not visible to the submitter. However, the approver comment is visible for the submitter. After raising SR for this issue, came to know this's a bug and Oracle is working on it. Till now the workaround is as below:

1.Manage Users - Search for the user
2. Edit - make a small change - Save
3. Edit - remove the change - Save
4. Run Program: Synchronize Person Records
5. Retest and check if the comments are visible now for that particular user

I tried the above with one user and is working as expected only for him. but practically it's not possible to perform the above steps for each user. Does anyone has faced a similar issue? Is there any better workaround available for this issue? Please suggest.

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