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Password Email consistently diverting to Spam

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edited Jan 27, 2021 3:54PM in Taleo Learn 4 comments

Summary

Issue with password email going to SPAM when other messages don't.

Content

We are experiencing an issue with our Password message consistently going to SPAM/JUNK folders.  Our other messages (new user, learning plan mapping, learning plan past due, etc) goes to the inbox without issue.  The password email is the only email that goes to Spam.  This wasn't a problem for the first few years of us using Taleo Learn because we used a generic default password.  Now, we are using system generated passwords (unable to change that) and it creates a large call volume.  We have a department of 2 people who support our 5k+ users and a huge turnover (we

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