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CDM Contact Preference Issue — Cloud Customer Connect
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CDM Contact Preference Issue

Received Response
edited Feb 5, 2021 6:28AM in Sales 2 comments


This feature should be improved



For Contact preference, we add custom preference codes to include promotions, bill & statement, New Products.

Issue#1: If I add three preferences for the same email of a person, all preferences are active. Actually the preferences with end date should be made as inactive in table HZ_CONTACT_PREFERENCES, but they are not. This looks like a bug.

Person Email Preference Code Status Start Date End Date
Adam [email protected] Promotions A 1/1/21 1/2/21
Adam [email protected] Bill & Statement A 1/2/21 1/3/21
Adam [email protected] New Products A 1/3/21  


Issue#2: I added one preference with opened end date, this entry is good.

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