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Cannot Share Document or Complete Share Task

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edited Feb 10, 2021 4:08PM in Performance Management 2 comments

Summary

Cannot Share Document or Complete Share Task

Content

We have a handful of managers who cannot Share documents, or complete the Share task on some of their documents. Given the low volume of managers impacted, I feel that this must be some sort of data issue, but I can't tell what it is or how to fix it. These employees are not showing on the Performance Data Integrity Check report as having an issue, but clearly something is wrong that is preventing these managers from progressing the documents to the next task in the process.

When the manager selects to Share and Retain or Share and Release, nothing happens. The status of the Share task remains in a Ready status and the document won't progress to the next step.

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