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Analysing Conversations and Maintaining the NLP Model — Cloud Customer Connect
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Analysing Conversations and Maintaining the NLP Model

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edited Feb 16, 2021 3:46PM in HCM Digital Assistant 1 comment

Content

To keep your Oracle Digital Assistant Skills providing a relevant and optimal conversational experience for your users, you need to review your ODA Insights regularly and tune the model in response to any emerging trends you discover.

In the attached deck I detail the steps you need to cover off weekly in order to keep your chatbot in tip-top condition.

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