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Service request Migration from one instance to another — Cloud Customer Connect
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Service request Migration from one instance to another

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edited Feb 18, 2021 10:40AM in B2B Service 4 comments

Summary

Service request Migration from one instance to another

Content

Our customer has a unique requirement:

Customer is using soft launch environment to create real time Service Requests. Soft launch phase will last in 2 weeks and then they want all these Service Request with child data to be migrated to production.

Is it doable? considering the Unique ID' (partyID, category_id, queue_id etc) will be different in these environment.

 

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