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CHAT REST API

edited Feb 24, 2021 3:39PM in Fusion Service 3 comments

Summary

"NOT_AUTHORIZED" error for the method requestEngagement from CHAT API

Content

I am trying to invoke the method requestEngagement from CHAT API according to doc https://docs.oracle.com/en/cloud/saas/b2b-service/21a/facoe/c_chat_quick_start.html

The POST method https://fa-epyn-test-saasfaprod1.fa.ocs.oraclecloud.com/serviceApi/resources/11.13.0.0/chatAuthenticate

has worked properly and has returned a successful response witht the jwt Token

but when I invoke the method POST method below using the jwt Token returned by the POST method chatAuthenticate I receive the error message below:

POST requestEngagement method:

https://fsbcvipmw01.rightnowtech.com/engagement/api/consumer/epyntest-epyntest-Fusion/v1/requestEngagement?pool=16668:1

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