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Milestone details on SR are not updated when Service Entitlements Using Subscription Coverages is ac — Cloud Customer Connect
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Milestone details on SR are not updated when Service Entitlements Using Subscription Coverages is ac

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edited Feb 25, 2021 7:10PM in B2B Service 7 comments

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Dear experts,

Customer's fusion instance recently got migrated on rel 20D hence I thought of using Subscription Management for managing the SR milestones. Previously I was was using Contract Management.

So  Milestones works well if I use Contact Management but if I opt in Manage Service Entitlements Using Subscription Coverages and setup the Subscription Entitlement rules, milestones are not updated on SR.

Is it a known issue? I haven't raised SR yet.

cheers,

Jitendra

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