Milestone details on SR are not updated when Service Entitlements Using Subscription Coverages is ac
Customer's fusion instance recently got migrated on rel 20D hence I thought of using Subscription Management for managing the SR milestones. Previously I was was using Contract Management.
So Milestones works well if I use Contact Management but if I opt in Manage Service Entitlements Using Subscription Coverages and setup the Subscription Entitlement rules, milestones are not updated on SR.
Is it a known issue? I haven't raised SR yet.