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Ability to choose any status value for the SVC_AUTO_RESOLVED_STATUS_CD profile option

edited Feb 25, 2021 9:45PM in Fusion Service 1 comment

Summary

Currently the dropdown has only Resolved as the option. I would like to pick any of the status values that i'd like to use to build the Auto resolved status.

Content

Ability to choose any status value for the SVC_AUTO_RESOLVED_STATUS_CD profile option

Currently the dropdown has only Resolved as the option. I would like to pick any of the status values to build the Auto resolved status. How do I achieve this . 

Much appreciated. 

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