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Best Practice to show a checklist task was already claimed

edited Sep 4, 2023 8:02PM in Journeys 1 comment

Summary

Users that are part of an AOR want to avoid working on the same checklist task when it's been claimed

Content

We have onboarding tasks being sent to multiple performers who are part of the same Area of Responsibility.  They don't want to work on a task that's been claimed by someone else in the AoR.  They receive the notification of an assigned task via email.  Click the URL on the notification, it takes them to the task which, if it is in progress, they can potentially start work on the task and complete it while another user is working the same task.

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