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HCM Deep links on New window & ODA behavior — Cloud Customer Connect
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HCM Deep links on New window & ODA behavior

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edited Mar 6, 2021 5:35PM in HCM Digital Assistant 8 comments

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Hi Team,

Does any one face any discrepancy, User Experience impact, when the ODA widget gets popped up in the new window when users access the Deep links  from the ODA response messages?  Are there any configurations available to turn on turn off ODA in the new windows opened from Deep links?

The welcome message and the initial help options show up in the new widget session as well on the ODA when the new widget shows up and the conversation that user had in the original session is not available.

If there is none, Could you please guide us where to submit this request to product team to provide the option to enable or disable the ODA in the new window opened for the Deep links provided in ODA.

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