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Copy Service Request Action — Cloud Customer Connect
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Copy Service Request Action

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edited Mar 10, 2021 11:50AM in B2B Service 7 comments

Summary

Copy Service Request Action

Content

Hello,

Whenever a service request is copied using the copy action then the service request which is getting copied should be shown as a parent SR. and the new service request which gets created should be shown as a child service request. After the service request is copied when users navigate to parent SR they should see the copied SR's in a subtab and similarly when any child service request is opened at the subtab they should see the parent SR.

Thank you,

Rahul

Version

21A

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