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Agents are not receiving email regarding their access

edited Mar 12, 2021 2:58PM in Recruiting, Opportunity Marketplace 1 comment

Summary

Agents are not receiving email regarding their access

Content

Hello,

When we create Agents in the Recruiting, they are not receiving email from Oracle system regarding their account creation. We have to manually re-set the password and send them the access details. There are 2 different user categories created in the system: Default and Agency Users. The ORA New Account Notification Template is not enabled for Default user category as this category primarily consists of internal employees and they are using Single-Sign On functionality. However, the same template is enabled for Agency Users Category but they are not receiving any emails.

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