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WARNING: When Entering Usage Quantity, There is No Room for Error as Original Amount will Interface — Cloud Customer Connect
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WARNING: When Entering Usage Quantity, There is No Room for Error as Original Amount will Interface

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edited Mar 15, 2021 11:24PM in Subscription Management 1 comment

Summary

If you enter the wrong usage quantity and then change it even before running the interface processes, it will pull the original amount into RMCS

Content

We came across this issue again because the Business, who is now live on Subscription Management, has now run into this issue themselves. It's been 2 years since I let Oracle know about this glitch.

Recreating the issue: Client created a subscription for 2 years and added a usage product and activated the subscription. Client then updated the billing summary for the December 2020 quantity erroneously. Before saving it, she noticed the error and updated the line to 1, which was the correct usage quantity. The client then saved the subscription, ran the 'Send Sub Billing to Receivables' and 'Import Autoinvoice' processes. The invoice then reflected the updated amount correctly. She then ran the 'Send Sub to RMCS', 'Validate Cust Contracts', and 'Identify Cust Contracts' processes and looked at the contract in RMCS. RMCS picked

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