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execute Event handler on Chat business rules

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edited Mar 20, 2021 7:01PM in Field Service 1 comment

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Hi, 

I am currently working on creating business rules for our chat. There are some rules that I would like to work the same as they do in the incidents

like for example - when the customer selects a topic when opening an incident/  chat then a certain event should be executed. 

I don't see this option in the chat rules, how can I set this up?

 

Thanks!

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