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What would cause a life event which doesn't change Health coverage to drop a dependent?

Accepted answer
edited Mar 22, 2021 6:42PM in Benefits 2 comments


What could be checked to see why a life event would keep the coverage tier but drop the dependents?


I created a life event that allows two changes only - one to change one's HSA eligibility (yes/no question) and one to change basic life insurance beneficiary(ies).  The event restricts enrollment to just those things but then drops the medical/dental/vision dependent(s) but keeps the coverage tier.  For example, the person still shows coverage Employee + Spouse but the spouse is dropped under the dependent section.  Any ideas why and what to check would be greatly appreciated.

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