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How to apply credit hold but allow COD orders, Returns, etc

Received Response
edited Apr 1, 2021 6:10PM in Order Management 1 comment


Ability to apply a credit hold on a customer but be able to place COD orders, allow returns to occur, etc


Looking for a way to apply a credit hold on a customer which will stop new and unprocessed on-account orders. With the hold, still allow CODs and Returns to occur. Also be able to place a credit hold on a customer but not block all accounts within the hierarchy. Is there any guidance on how this can be done? 

Thank you!

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