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Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Defining Help Desk Ticket Details Page Layout by Current User
Summary
We've configured several advanced expressions using groovy to tailor SR details page layout as we expand use of help desk.Content
We are expanding the use of HR Help Desk to provide a unified solution for additional centralized, functional areas to support our diverse user community (higher education), where a ticket 'agent' may also be the primary contact on issues of their own and it becomes increasingly important to assure the display is tailored to a contextually-appropriate role on the instant ticket.
An example of customization we've used to assure that private or internal notes on an SR are only visible to participants on the SR Team is covered in the CC Post here:
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