HR Helpdesk
Discussion List
-
How can help desk agent provide tier 1 support for Talent team?Summary: Our Help Desk agents today do not have access to employee Talent data. How can we provide view only access to them so they can help with tier 1 support? Content… -
Unable to schedule process Refresh Denormalized Time Dimension Table for BISummary: Redwood Knowledge dashboards and some Next gen Help desk infolets are not returning data Content (required): For Knowledge dashboards, i tried running the below…
-
Which processes to run after creating an employee?Summary: Do you still have to run these 4 processes after creating a worker? : Content (required): Create worker Version (include the version you are using, if applicabl…
-
Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …
-
23A New Feature Summary and What’s NewSummary: 23A New Feature Summary and What’s New are now published to the Readiness site: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/readiness/offeri… -
HRHD Custom NotificationsSummary: HRHD Custom Notifications Content (required): Hi All, I gone through some documents and it says to define email notification for HRHD through application compos… -
How to use AlertUtils.loop to get all Active Learners of an Offering in single email?This is the code that is being used in Template to send email to Instructor, however it sends separate emails per Learner of the Offering instead of consolidating all Le…
-
HRHD - Multiple Time remaining and milestonesContent Hello experts I need to configure two distincts calendars (to attribute time remaining field) in HR Help Desk, based on CATEGORY or QUEUE.in Calendar edit standa… -
Can we add DFF to Volunteering page components like Organization, Projects?Summary: Our customer wants to capture the custom field values in the Volunteering while creating the Organization and also on the Projects page. Content (required): Is … -
Implementation and user guide for mentorshipSummary: Content (required): Hello all, i’m looking for implementation and user guide for Mentorship and HRHD. Could someone please send this to me or attach the link to… -
Helpdesk Service Request StatusSummary: When submitting a ticket with a particular status, we want the ticket to close automatically...however, it is remaining in "pending" status... Content (required…
-
How to enable Mobile friendly pages on HRHD for SR creation and detailsContent I have enabled the 'HR Service Request' task for Mobile though Configuration > Structure. However, the page is not rendering well on Mobile app (Oracle HCM Cloud… -
HRHD: Common Emai Communication ChannelSummary HRHD: Common Emai Communication ChannelContent Hi All, We have defaulted the BU under profile option: HZ_DEFAULT_BU_CRM and the same is getting defaulted at the …
-
21C - HR Service Request Screen no longer opensSummary When clicking HR Service Request users are given a blank screenContent We had 21C patch applied over the weekend and now when users try to access "HR Service Req…
-
HRHD: Agents work roaster visibility to HR Help Desk AdminSummary HRHD: Agents work roaster visibility to HR Help Desk AdminContent Hello All, In HR Help Desk can we define and maintain any roaster for agent which can be visibl…
-
HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All,Client has requirement to restrict the service request visibility to agent ba…
-
After Creating New Category, Category Not Visible In The Drop DownContent Hi All, Navigation: HR Help Desk > HR Service Request While creating a new service request I am not able to see category value under the drop down. what could be… -
Cases within HR HelpdeskSummary Has anyone used the case functionality within HR HelpdeskContent Has anyone used the new case functionality within HR Helpdesk? What are the limitations and bene…
-
Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…
-
Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp…
-
Help Desk - Missing RequestSummary Request in Default queue visible only in reportingContent I'm looking for guidance on resolving the case of a Help Desk Service Request that is assigned to the D…
-
Creating Custom Action: Add Me to SR TeamSummary Groovy Script to Add Current Person to SR Team with One ClickContent As noted in the CC post here, where we customized SR Details page layouts based on the curre… -
Defining Help Desk Ticket Details Page Layout by Current UserSummary We've configured several advanced expressions using groovy to tailor SR details page layout as we expand use of help desk.Content We are expanding the use of HR …
-
Where can I find HR Helpdesk Oracle Delivered Process MapsSummary Trying to find Oracle delivered process maps for HR Help deskContent I am trying to find Oracle delivered process maps for HR Help desk and unable to find any. C…
-
Service Request Details Field to be Read Only in SR Details PageSummary Service Request Details Field to be Read Only in SR Details PageContent Hi, We would like to make the Service Request Details field to be read only in the SR Det…Christopher Jothi - HCM-Oracle 29 views 2 comments 1 point Most recent by Christopher Jothi - HCM-Oracle Work Life Solutions -
Error after an attempt to modify a Standard Field using Application ComposerSummary Error after an attempt to modify a Standard Field using Application ComposerContent Hi, We tried changing the "Updatable" property of the Standard Field "Problem…Christopher Jothi - HCM-Oracle 34 views 1 comment 1 point Most recent by Christopher Jothi - HCM-Oracle Work Life Solutions
-
Categories for Agents only in HR HelpdeskContent Is it possible to have categories that are visible to only advisors? I still want the employees to see the category field but there are some that only advisors a…
-
Approvals in HR HelpdeskSummary Can we create approvals in HR HelpdeskContent Is it possible to create approvals in HR Helpdesk? For both Knowledge article approval and also for Service Request…
-
Notification when response from customerSummary Is it possible to have a notification to the assigned to when a response is addedContent Is it possible to have a notification to the assigned to when a response…