HR Helpdesk
Discussion List
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How to assign Help desk request from email to specific category ?Summary: Email is configured and HRHD SR can be created from email. Using Assignment rule, we can direct a SR to specific queue. But the category remains blank. How to a… -
Case Management - difference between Add Employee, Add Employee Contact and Add ContactSummary: What is the difference between these smart actions and how are they supposed to be used? Content (please ensure you mask any confidential information): When you… -
Generate Summaries of Help Desk Requests with Generative AI - 24C Feature HRHDSummary: The 24C feature 'Automatically generate Summaries of Help Desk Requests with Generative AI - 24C Feature HRHD generates summary with not relevant keywords in th…
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Affected party and primary point of contact are showing different name formatSummary: When an SR is created in HR Helpdesk, the Affected party and primary point of contact are showing different name format. Content (please ensure you mask any con… -
Deep link or help desk request link for server scriptSummary: Need help desk request link which takes employee/agent directly to help desk request Content (please ensure you mask any confidential information): Customer wan…
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Implementation and user guide for mentorshipSummary: Content (required): Hello all, i’m looking for implementation and user guide for Mentorship and HRHD. Could someone please send this to me or attach the link to… -
Notification when response from customerSummary Is it possible to have a notification to the assigned to when a response is addedContent Is it possible to have a notification to the assigned to when a response…
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Can we add DFF to Volunteering page components like Organization, Projects?Summary: Our customer wants to capture the custom field values in the Volunteering while creating the Organization and also on the Projects page. Content (required): Is … -
Oracle Corporate Social Responsibility VolunteeringThe business is requesting the Volunteering feature be turned on in the TEST environment. Is this a feature that is available in our Product package and can we be provid…
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Can you provide sample template for bell notification in Hr Help DeskSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How can help desk agent provide tier 1 support for Talent team?Summary: Our Help Desk agents today do not have access to employee Talent data. How can we provide view only access to them so they can help with tier 1 support? Content…
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Unable to schedule process Refresh Denormalized Time Dimension Table for BISummary: Redwood Knowledge dashboards and some Next gen Help desk infolets are not returning data Content (required): For Knowledge dashboards, i tried running the below…
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Which processes to run after creating an employee?Summary: Do you still have to run these 4 processes after creating a worker? : Content (required): Create worker Version (include the version you are using, if applicabl…
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Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …User_2025-02-01-03-43-13-079 48 views 1 comment 0 points Most recent by Bhawna Rawat Work Life Solutions -
23A New Feature Summary and What’s NewSummary: 23A New Feature Summary and What’s New are now published to the Readiness site: https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/readiness/offeri… -
HRHD Custom NotificationsSummary: HRHD Custom Notifications Content (required): Hi All, I gone through some documents and it says to define email notification for HRHD through application compos… -
How to use AlertUtils.loop to get all Active Learners of an Offering in single email?This is the code that is being used in Template to send email to Instructor, however it sends separate emails per Learner of the Offering instead of consolidating all Le…
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HRHD - Multiple Time remaining and milestonesContent Hello experts I need to configure two distincts calendars (to attribute time remaining field) in HR Help Desk, based on CATEGORY or QUEUE.in Calendar edit standa… -
Helpdesk Service Request StatusSummary: When submitting a ticket with a particular status, we want the ticket to close automatically...however, it is remaining in "pending" status... Content (required…
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How to enable Mobile friendly pages on HRHD for SR creation and detailsContent I have enabled the 'HR Service Request' task for Mobile though Configuration > Structure. However, the page is not rendering well on Mobile app (Oracle HCM Cloud… -
HRHD: Common Emai Communication ChannelSummary HRHD: Common Emai Communication ChannelContent Hi All, We have defaulted the BU under profile option: HZ_DEFAULT_BU_CRM and the same is getting defaulted at the …
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21C - HR Service Request Screen no longer opensSummary When clicking HR Service Request users are given a blank screenContent We had 21C patch applied over the weekend and now when users try to access "HR Service Req…
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HRHD: Agents work roaster visibility to HR Help Desk AdminSummary HRHD: Agents work roaster visibility to HR Help Desk AdminContent Hello All, In HR Help Desk can we define and maintain any roaster for agent which can be visibl…
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HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All,Client has requirement to restrict the service request visibility to agent ba…
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After Creating New Category, Category Not Visible In The Drop DownContent Hi All, Navigation: HR Help Desk > HR Service Request While creating a new service request I am not able to see category value under the drop down. what could be… -
Cases within HR HelpdeskSummary Has anyone used the case functionality within HR HelpdeskContent Has anyone used the new case functionality within HR Helpdesk? What are the limitations and bene…
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Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…
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Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp…
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Help Desk - Missing RequestSummary Request in Default queue visible only in reportingContent I'm looking for guidance on resolving the case of a Help Desk Service Request that is assigned to the D…User_2025-02-10-15-34-12-310 27 views 2 comments 0 points Most recent by Justin Anderson-Oracle Work Life Solutions