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Case Management - difference between Add Employee, Add Employee Contact and Add Contact
Summary:
What is the difference between these smart actions and how are they supposed to be used?
Content (please ensure you mask any confidential information):
When you use either of these smart actions, the below happens for all of them
- You are able to search for employee in the organization and add them
- All of the added employees are visible in the Contacts area
- You are able to make them as primary or remove them
When the system does the same thing for all these smart actions, what is the need to have them as separate actions?
Version (include the version you are using, if applicable):
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