You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Deep link or help desk request link for server script

edited Mar 9, 2024 7:20AM in Work Life Solutions 3 comments

Summary:

Need help desk request link which takes employee/agent directly to help desk request

Content (please ensure you mask any confidential information):

Customer wants to notify (via email) the employee when the agent updates a request. I have a server script which sends such a notification. Customer also wants the message to include a link, when clicked, will take the employee directly into the system to the concerned request.

I have such a dynamic link (see below) which works fine for Object Workflows but the same link does not work within server script.

https://<client pod>.oraclecloud.com/fscmUI/redwood/helpdesk/edit-hrhd?queryUuid=a0d081a3-bb19-4550-9b15-b3fbf574ac94&srId=[$SrId$]&srNumber=[$SrNumber$]&SSName=My%20Open%20HR%20Help%20Desk%20Request.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!