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Deep link or help desk request link for server script

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edited Mar 9, 2024 7:20AM in Work Life Solutions 1 comment

Summary:

Need help desk request link which takes employee/agent directly to help desk request

Content (please ensure you mask any confidential information):

Customer wants to notify (via email) the employee when the agent updates a request. I have a server script which sends such a notification. Customer also wants the message to include a link, when clicked, will take the employee directly into the system to the concerned request.

I have such a dynamic link (see below) which works fine for Object Workflows but the same link does not work within server script.

https://<client pod>.oraclecloud.com/fscmUI/redwood/helpdesk/edit-hrhd?queryUuid=a0d081a3-bb19-4550-9b15-b3fbf574ac94&srId=[$SrId$]&srNumber=[$SrNumber$]&SSName=My%20Open%20HR%20Help%20Desk%20Request.

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