HR Helpdesk
Discussion List
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Defining Help Desk Ticket Details Page Layout by Current UserSummary We've configured several advanced expressions using groovy to tailor SR details page layout as we expand use of help desk.Content We are expanding the use of HR … -
Where can I find HR Helpdesk Oracle Delivered Process MapsSummary Trying to find Oracle delivered process maps for HR Help deskContent I am trying to find Oracle delivered process maps for HR Help desk and unable to find any. C… -
Service Request Details Field to be Read Only in SR Details PageSummary Service Request Details Field to be Read Only in SR Details PageContent Hi, We would like to make the Service Request Details field to be read only in the SR Det…Christopher Jothi - HCM-Oracle 33 views 2 comments 1 point Most recent by Christopher Jothi - HCM-Oracle Work Life Solutions -
Error after an attempt to modify a Standard Field using Application ComposerSummary Error after an attempt to modify a Standard Field using Application ComposerContent Hi, We tried changing the "Updatable" property of the Standard Field "Problem…Christopher Jothi - HCM-Oracle 29 views 1 comment 1 point Most recent by Christopher Jothi - HCM-Oracle Work Life Solutions
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Categories for Agents only in HR HelpdeskContent Is it possible to have categories that are visible to only advisors? I still want the employees to see the category field but there are some that only advisors a…
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Approvals in HR HelpdeskSummary Can we create approvals in HR HelpdeskContent Is it possible to create approvals in HR Helpdesk? For both Knowledge article approval and also for Service Request…
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Custom Alert Creation for HR HelpdeskSummary Custom Alert Creation for HR HelpdeskContent Hi Team, I am new to this this subject. We have a requirement to where the client wanted to send alerts like update …
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HR Help Desk Action Plan Business Use CaseSummary HR Help Desk Action Plan Business Use CaseContent Hi all, We are implementing HR Help Desk and looking for business use cases for using action plan functionality…
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HR Helpdesk 20B changesSummary Whats news in 20B for HR HelpdeskContent Hi, We are trying to understand how other Oracle clients are preparing for 20B update specific to HR Helpdesk. We opened…
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HR Help Desk Predict CategorySummary How does the Predict Category feature function?Content As I was configuring HRHD, I came across these Profile Options: SVC_ENABLE_INBOUND_MSG_ATTRIBUTE_PREDICTIO… -
Responsiveness for HR HelpdeskSummary Responsiveness for HR HelpdeskContent Hi, Can someone please let me know on the responsive plan in terms of HR Helpdesk. I want to know what we have in 20A, 20B … -
Difference between Help Desk and HR Help DeskSummary Difference between Help Desk and HR Help DeskContent Hi,We have below two Offerings * Help Desk - (where we can enable feature for HR Service Requests) * Service…Christopher Jothi - HCM-Oracle 121 views 0 comments 8 points Most recent by Christopher Jothi - HCM-Oracle Work Life Solutions
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Knowledge management is not availableSummary Knowledge management is not availableContent Hi experts, I am experiencing the issue with HRHD Knowledge Management integration. I have enabled the required prof… -
Reporting SRs informationSummary Report SRs informationContent Hi, I am currently creating an analysis to report on the SR status (Using subject area Service - CRM Service Request Real Time). I … -
HR Help Desk - Disable the Attachment Delete OptionSummary HR Help Desk - Disable the Attachment Delete OptionContent Dear All, We would like to disable the Delete Icon which allows an attachment to be deleted from the H…Christopher Jothi - HCM-Oracle 26 views 1 comment 1 point Most recent by Curtis Allen Work Life Solutions
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HR Help Desk - Audit reportingSummary Help desk data - Teams who worked the SR but not created or closed the SR.Content Hi everyone, I hope somebody can help me out with a quite unique scenario we cu…
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HR HD: Team business objectSummary Are you using Resource Teams? How?Content Hello, I'm curious to learn if some Oracle HRHD customers are using the Resource Team business object (Manage Resource … -
Future HR Help Desk Office Hours Events?Summary Future HRHD Office Hours events?Content What is the schedule for future HRHD Office Hours events? I think they are supposed to be on the last day of every month … -
HR Help Desk - Service Request Details: Interaction History informationSummary What is the logic for this tab information?Content Hello, Trying to understand the logic of the information displayed in the SR Details' Interaction History tab.…
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Monitor Service Request Milestones - ESS process Status changing Canceled Upon submissionSummary Monitor Service Request Milestones - ESS process Status changing to Canceled Status Upon submissionContent Hi, The ESS job "Monitor Service Request Milestones" w…Christopher Jothi - HCM-Oracle 25 views 6 comments 0 points Most recent by Christopher Jothi - HCM-Oracle Work Life Solutions
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How to provide a link to the HR HD SR within an email notification?Summary In HR HD, we are sending a few email notifications depending a couple triggers. These emails are not providing direct links to the HR HD SR.Content Hello Experts…
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Custom Fields in Advanced Search ListsContent Hi all, Is it possible to add custom fields to the advanced search filter criteria? My client has a custom field and would like it to be used for the filter? Tha…
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Emailing users not in HRHD from the Response navigation on an SRSummary Emailing users not in HRHD from the Response navigation on an SRContent Is it possible to email users who are not in HRHD from the response navigation on an SR? …
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Ability to create an SR with mandatory fields on a layout through emailSummary Ability to create an SR with mandatory fields on a layoutContent Is it possible to have mandatory fields on an SR layout but still create an SR through email? Em…
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Archiving capabilitiesContent Hi Does anyone know the capabilities for archiving of service requests in HRHD? Is it possible to say if the SR is closed keep this in the system for 10 years an…
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HR Help Desk - Severity Based Turn Around Time Limit Setup (SLA)Summary HR Help Desk - Severity Based Turn Around Time Limit Setup (SLA)Content Hi , We are configuring HR Help Desk functionality. Any Updates or Documentations on How …Christopher Jothi - HCM-Oracle 110 views 4 comments 1 point Most recent by Christopher Jothi - HCM-Oracle Work Life Solutions
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Creation of SRs from HCMSummary Creation of SRs from HCM for fields above the title, service request description and PPCContent Hi Is it possible to create SRs from a page on HCM and take over …
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HR Helpdesk Audit on Attachement changes in SRSummary Is it possible to trace audit on attachement, and attachement changes in HR HelpdeskContent Hi, I would like to find out if it's possible to track audit on attac…
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HR help desk SR: required fields are not populatedSummary HR help desk SR: required fields are not populatedContent Dear experts, I am experiencing the following issue with HRHD SR UI: for some reason fields like Primar…Volodymyr Faranosov 33 views 6 comments 1 point Most recent by Volodymyr Faranosov Work Life Solutions
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HCM – HR Helpdesk (HRHD) Office Hour April 2019, 26 April 2019, 10 a.m. PT - Submit QuestionsContent Submit your questions for the HCM – HR Helpdesk (HRHD) Office Hour April 2019 session to have them answered during the live event. Post your questions by posting…Heather Hagedorn- Cloud HCM-Oracle 36 views 0 comments 2 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Work Life Solutions