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Unable to Cancel Work Relationship for an Employee — Cloud Customer Connect
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Unable to Cancel Work Relationship for an Employee

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edited Apr 10, 2021 3:07AM in Benefits 2 comments

Summary

Unable to Cancel Work Relationship for an Employee

Content

Hi,

We want to cancel Work Relationship for an Re-hired employee - 100411, who has been hired with wrong Legal employer. But when we are doing Cancel work Relationship, We are getting error as below:

Error:
BEN-990920 Benefits enrollments already exist for this person. To cancel the hire, you must first de-enroll the person from their benefit elections. Manually void or back out any processed life events.

So when we tried to Backout the life event, it throws one more error in Benefits page as below:
Error when Backout life event:

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