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Scheduled chat sessions

edited Apr 13, 2021 8:27PM in Communication Channels 2 comments

Summary

Ability to send private chat links that expire

Content

We have a business need to set up a schedule time for an agent to chat with a client.  I was unable to find anything OTB that would be able to do this and was wondering if anyone has done something similar.  For some of our outbound outreach instead of having scheduled phone calls we are looking at being able to send a private chat link to a customer that would bring them to the chat interface without a need to login, as well as only be available for a set time, like from 10:00-10:30 on 5/1.

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