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New Heldesk ODA Skill — Cloud Customer Connect
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New Heldesk ODA Skill

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edited Apr 17, 2021 2:32AM in HCM Digital Assistant 1 comment

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Hi all,

I have updated our FADigitalAssistant the other day and noticed Heldesk was added in the list of skills.

My question is:

1. Does this support the current Helpdesk configuration (Service > Helpdesk)? Or this only supports the Next Generation Helpdesk?

I have updated the da.FARestEndpoint with our HCM instance URL, but does not work and not even recognise the intent/utterance.

2. In the Custom Parameters do I have to fill in anything aside from da.FARestEndpoint?

Thanks and appreciate any response,

Josel

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