What's new in Customer Journeys?

Connect and learn more!
New Heldesk ODA Skill — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

New Heldesk ODA Skill

Received Response
edited Apr 17, 2021 2:32AM in Digital Assistant 1 comment


Hi all,

I have updated our FADigitalAssistant the other day and noticed Heldesk was added in the list of skills.

My question is:

1. Does this support the current Helpdesk configuration (Service > Helpdesk)? Or this only supports the Next Generation Helpdesk?

I have updated the da.FARestEndpoint with our HCM instance URL, but does not work and not even recognise the intent/utterance.

2. In the Custom Parameters do I have to fill in anything aside from da.FARestEndpoint?

Thanks and appreciate any response,



Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!