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Installed Date of IB Asset not get updated

Received Response
edited Apr 23, 2021 12:23PM in Order Management 2 comments


Hi Team, We are facing issues with IB asset Installed date attribute.

Below are the steps we are performing.

Setp1 - Create a Serialized IB asset from FBDI as a part of conversion (where shipment date = 20-Jan-2021 and installed date = 20-jan-2021).

Step2 - Create an Unrefrence SO and retrun the Same item with Same serial number as Step one.

(Step2 will end date the asset.)

Step3 - Create a new SO with Same line item and ship it, while shipping the SO use Same serial number as Step1.

(Step3 will update the Asset created in Step1 with new shipment date(23-April-2021) but installed date in that asset will remain Same(20-jan-2021)).

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