Custom Performance Document Template

Summary

Changing the fonts in Performance Document template

Content

Hi,

Has anyone successfully customized the RTF in template in:

Path: /Human Capital Management/Career/Performance/Performance Document Worker And Manager Ratings Report.xdo

particularly changing the font? Tried using Font Mapping per Oracle documents but it's not working consistently. For some employees' performance document, the fonts are defaulted but for other employees, other fields' font were not transformed. I created an SR but I was told that it's out of their scope since the issue is with a custom report.

Any ideas on how to resolve this?

Thanks,

Janine