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Enter response metric and warning thresholds in days instead of minutes

edited Apr 17, 2024 11:00PM in Sales 3 comments

Content

I have created Standard coverage as a part of service milestone configuration and added entitlements with condition and results columns. I have read in a document that the metrics can be entered only in minutes. Is there any possibility or profile option to define metrics(Response metric and warning threshold) in days rather than in minutes?

 

Regards,

Pavani

Version

21A

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